Piedmont Website Designer
Website Support
We don’t leave you on a ledge after launch!
Piedmont Website Designer provides top-quality support to all our clients. Before launching your site, we’re there for you. After the site’s launched, we’re still there! Whether you call with a "how-to" question or send an "I'm stuck" email, our staff replies – usually the same business day. Our 24/7 help desk is free for all our clients. A website "works" when you can manage it, and we make sure you are trained to use the site as well as support you after the site launches.
Learn WordPress Before Launch
You don’t just watch your site being built at a special link. Piedmont Website Designer provides you a login and works with you in a screenshare session to learn how to use your WordPress site. When it launches, you know how to use it.
Documentation with Pictures
Piedmont Website Designer provides written documentation, specific to your website, with step-by-step instructions with screenshots of your website, for basic WordPress tasks, working with sliders and image dimensions for your site.
Piedmont Website Designer’s Fabulous Support
Piedmont Website Designer stays with you after your site launches. Use our Support Help Desk – we respond within hours during the business week and urgent issues get 24/7 support. Fabulous support is what we do!
Piedmont Website Designer supports you through it all!
We train you during the website development, backup your website, install security and provide top quality support throughout the entire process.
Website Photos
Piedmont Website Designer provides written and electronic tutorials that show you how to work with website photos and images.
We will show you how to use free tools to crop and resize pictures. And most pictures on your website will be the same dimensions so you can keep the site looking good!
Screenshare Help
We offer on-the-spot screenshare sessions to fix any issues. We provide training and support to individuals and groups.
If you’re stuck, Piedmont Website Designer provides screenshare support. Nothing is better than seeing how to fix a website problem with our expert help.
24/7 Emergency Help Desk
We provide fabulous support, too! We respond to your questions quickly and have a rapid response to emergencies.
We answer our phones (whenever possible) and we try to return calls the same day. But we are always responsive to your emergencies when you ask us for help.